Help Page + FAQ
How can I pay for my order?
We accept payments from Visa, MasterCard, American Express or regular bank account payments - all through PayPal, a service you do not need to sign up for to use!
How long will my order take to arrive?
If you've purchased one of my electronic templates, no time at all! If it's not sitting in your inbox within the hour, please check your spam folder and failing that, contact me!
If you've purchased one of my kits; please see the postage conditions at time of purchase. But usually they'll be in your hot little hands within 2 weeks or so. Express shipping can be arranged.
How much is postage?
For electronic files and templates: Zip, zilch, nada. Cause sending bits and bytes over the tinterwebs costs me nothing.
Postage fees for kits will be updated when they're ready for sale.
Do you ship worldwide?
Yes, Paypal will calculate and show you the postage costs on your order before you pay. I know loads of my readers are from outside of Switzerland and so I'm doing all I can to keep the postage costs low for international orders
Will you restock sold out items?
Can I return or exchange an item I have ordered?
I only accept returns for items delivered damaged.
Contact me for all further inquiries